It is important that you read and accept the IELTS test terms and conditions when you register for the test.

You also receive the terms and conditions in the Notice to Candidates (PDF 92kb), which is included with the application form.

The terms and conditions contain important information, including details of:

  • Test day arrangements
  • What you can take into the test room
  • The rules you need to follow
  • Test security
  • What you can expect from the results process
  • Cancellations process
  • How we use your information

When you sign the declaration in the application form you are confirming that you have read and understood the IELTS test terms and conditions and agree to abide by them.

Please note:  

Security at IELTS tests is important to us. As an added measure, all participants will be required to have their photograph taken by IELTS administrative staff on their test day. Please make sure that you review the photograph instructions supplied to you after you have booked your test.

Refunds and transfers

For cancellations up to five weeks before the test date, you will receive refund, minus an administration charge of P656.25 of the test fee.

To cancel your test date, please download and complete the Request for Refund or Test Date Transfer Form from the Downloads section below and submit it to our office. (Please note that you must sign the form.)

If an original medical certificate confirming illness on the date of the test is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration charge of P656.25 of the test fee. If we have not received both the required documentation by the fifth working day after the test, you will be marked as absent and forfeit all claims. Medical certificate copies sent by fax or e-mail are not accepted. We recommend submitting medical certificates by hand.

Please note that we do not accept sick notes issued by family members.

Requests for transfer of the test date are accepted up to five weeks before the test date and are free of charge.  In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form.

Candidates who receive a transfer to a new test date (either before the test or due to illness) and who are ill on the second test date are not entitled to a refund of the test fee nor to any further transfer to a new test date.

Please note that refunds can take four to six weeks to process.